Oxygen To Go Of Jackson, WY, Don't Order Travel Oxygen Machines From Them

Oxygen To Go Of Jackson, WY, Don't Order Travel Oxygen Machines From Them
Oxygen To Go Of Jackson, WY, Don't Order Travel Oxygen Machines From Them In the view of this video-blogger and air traveler, if you need to take oxygen on a flight, don't even consider renting it from the firm called “Oxygen To Go” and based out of Jackson, Wyoming. Here's why, and based on not just my recent horror story experience, but the words of unhappy customers who've posted their words on the website of The Better Business Bureau. Here's an example: I submitted an application for a portable oxygen which delta works with. I never sent a prescription and the order was canceled within 1 hour of submitting bc the amount they requested and withdrew from my acct was $750. we were never told what the price was prior to being charged or seeing the prescription, Oxygen To Go is now keeping 65% of my money.we canceled the order after 45 MIN with no prescription to complete, and we weren't told what the price was and it was just processed without any warning And this example: Oxygen to Go has extremely unethical business practices. After being instructed to fill out an online “request form” in order to obtain pricing we received a phone call from a rep. That rep explained to us (only after we asked) that they do not accept any form of insurance. He then proceeded to explain exorbitant pricing for their rental services and tried to strong arm us into a ��minimum” 2-week rental period for $600. After we declined that service and hung up with the rep we received 4 follow up calls within 2 hours which we were unable to answer as we were in an appointment. The following day we noticed a $150 charge on our credit card (a prerequisite on the request form to receive a detailed quote). When we called to request a refund we were told by a belligerent manager that charge was a non-refundable processing fee for canceling a service (a service we never authorized in the first place). This company needs to be investigated for their shady practices... In Our Case, Oxygen To Go Misrepresented Its Travel Allowances, Failed To Offer Proper Instructions, And Bent Over Backwards To Charge Us For It's Errors If you've never used a travel oxygen machine, then Oxygen To Go's not going to provide you with proper instructions. For example, they send you a machine in a big black box, but there's no paper telling you how not to pack it for a trip. Chances are you're upset about the illness of your loved one who needs oxygen, and will not consider such matters as the TSA or the particular airline you're traveling on. So, the tag that comes with Oxygen To Go and claims that the device and luggage are “FAA Approved” can fool you as it did me. When I see “FAA Approved” I assume that includes the TSA too. Well, it does not. First, the device arrived at the hospital but they didn't even know it was there, I had to tell them. That was another horror story. While we got to the Las Vegas Airport, and then checked the big case, and then were wheelchaired to the gate, something else was going on. By the time my Mom and I were in line to board the plane a TSA supervisor came up and told us “You can't fly with the Oxygen machine.” I said Mom has to get home or she will die. So, we got on the flight with the machine, but the TSA left the case behind. Why? They claim lithium batteries can't be placed in the cargo hold of the plane. That's not something Oxygen To Go told us or wrote to us. Remember, the tag said it was “FAA Approved”, right? What a joke! (On top of that, United Airlines regulations say “You can pack personal devices that have lithium batteries of less than 100-watt hours in your checked and carry-on bags. However, we don’t allow devices like e-cigarettes, personal vaporizers or power banks (including those installed in “smart bags”) in checked bags.” The Oxygen To Go machine is far less than 100-watt hours! Anyway, the machine was left in the hands of United Airlines, but a baggage clerk in Las Vegas decided to act as her own judge and jury, so I called Las Vegas Airport Police. Still, even with that organization's help, what happened to the case is not known to me, but it is to someone at United. Oxygen To Go could have simply filed an insurance claim against the loss, especially since it was their lack of instruction that caused the problem. Instead, Oxygen To Go tried to stick a cost of $500 on us. Not happening. If Oxygen To Go was an honest organization in my view, they would have eaten the cost and made our horrible trip better. But Oxygen To Go doesn't care about its customers, even though they're dealing with life and death issues. Oxygen To Go is not a good organization at all. It's no wonder it has over 42 bad reviews on the website “PissedConsumer” (https://ift.tt/2czpTgo), is rated 1.3 stars our of five. Avoid Oxygen To Go like the plague! Stay tuned.
via YouTube https://www.youtube.com/watch?v=DaCS68Q5-QI